This Privacy Policy explains how Tradisibet collects, uses, discloses, and protects your personal information when you use our platform. By using Tradisibet's services, you agree to the practices described in this document.
1Introduction
Tradisibet values the privacy of every user who trusts our platform. We understand that personal information is a valuable asset, and we are committed to handling it with full responsibility, transparency, and integrity.
This Privacy Policy applies to all users who access the Tradisibet platform via our official website, mobile app, or any other digital channel operated by us. This Policy should be read together with Terms & Conditions ours, which together form the entire agreement between you and tradisibet.
We comply with applicable data protection legislation, including Malaysia's Personal Data Protection Act 2010 (PDPA) and related regulations in force. In the event of any conflict between a translated version and the original Bahasa Melayu version, the Bahasa Melayu version shall prevail.
2Information Collected
Tradisibet collects various types of information from users to enable us to provide safe, efficient, and relevant services. Below is a summary of the types of data we collect:
| Data Category | Example Information | Status |
|---|---|---|
| Identity Information | Full name, national ID number, date of birth, gender | Mandatory |
| Contact Information | Email address, phone number, residential address | Mandatory |
| Financial Information | Bank account number, digital wallet details, transaction history | Mandatory |
| Verification Data (KYC) | Copies of national ID, passport, bank statements, and verification selfie | Mandatory |
| Platform Usage Data | Gaming history, betting records, login activity | Automatic |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Communication Data | Support chat records, emails, and submitted complaints | Specific Circumstances |
3Data Collection Methods
We collect your personal information through several transparent and responsible methods:
- Account Registration: Information you submit during the registration process for a new account on our platform.
- KYC Process: Documents and information you submit for identity verification purposes before your first withdrawal is processed.
- Platform Usage: Data automatically generated when you play, make deposits or withdrawals, and interact with platform features.
- Communications with Us: Information you provide when contacting our customer support team via live chat or email.
- Cookies & Similar Technologies: Data automatically collected via cookies, web beacons, and other tracking technologies as you browse our platform.
- Third-Party Sources: In certain cases, we may receive information from third-party payment service providers or identity verification agencies that we work with.
4Data Usage Purposes
Tradisibet uses your personal information solely for legitimate and clearly stated purposes. We do not use your data beyond the following scope without obtaining your additional consent:
- Account Management: To register, verify, and maintain your user account on our platform.
- Transaction Processing: To process deposits, withdrawals, and all financial transactions securely and accurately.
- Identity Verification (KYC): To comply with legal obligations related to anti-money laundering and fraud prevention.
- Service Provision: To allow you to access all games, promotions, and platform features available.
- Service Communications: To send important notifications regarding your account, transactions, policy changes, and security updates.
- Marketing (With Consent): To send promotional offers, bonuses, and the latest information on new products — only if you have consented to receive them.
- Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and platform abuse.
- Platform Improvements: To analyze usage patterns and continuously improve the overall user experience.
Tradisibet does not use your personal data to make automated decisions that significantly affect your rights or interests without human intervention. Every important decision involves review by our trained team.
5Information Sharing
We understand that your trust depends on how we handle the information shared with us. Tradisibet only shares your personal data in the following situations:
- Payment Service Providers: Information required to process your deposit and withdrawal transactions is shared with certified payment providers bound by strict confidentiality agreements.
- Game Software Providers: Minimum technical data required to enable you to access games from third-party providers we are partnered with.
- Identity Verification Agency: Your KYC documents may be reviewed by approved third-party identity verification service providers to ensure legal compliance.
- Legal Authorities: When required by law, court order, or a lawful request from a law enforcement agency.
- Business Transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred to the new entity, which will be bound by the same data protection obligations.
In all data-sharing instances, Tradisibet ensures that recipients are subject to data protection standards equivalent to or stricter than those we apply ourselves.
6Data Security
User data security is our top priority at Tradisibet. We implement a range of technical and organisational security measures to protect your information from unauthorised access, loss, alteration, or disclosure.
Technical Security Measures:
- 256-bit SSL/TLS encryption for all data transmissions between your device and our servers.
- Encryption of sensitive data at rest using the latest industry-standard encryption algorithms.
- Intrusion detection and prevention systems (IDS/IPS) operating 24 hours a day.
- Two-factor authentication (2FA) is available for all user accounts.
- Real-time account activity monitoring to detect suspicious patterns.
- Regular security audits conducted by independent, certified third parties.
Organisational Measures:
- Access to users' personal data is restricted to staff who require it to perform their duties (principle of least privilege).
- All tradisibet staff who handle personal data are bound by strict confidentiality agreements.
- Data protection and cybersecurity training is conducted regularly for all relevant staff.
While we implement comprehensive security measures, no system can be guaranteed 100% secure. We encourage users to also take precautions such as using strong passwords and not sharing their login credentials with anyone.
7Cookies & Tracking Technologies
The tradisibet platform uses cookies and similar tracking technologies to enhance user experience, analyse platform performance, and deliver content more relevant to you.
Types of Cookies We Use:
- Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collects information on how users interact with our platform to help us improve our services. This data is gathered in aggregate form without identifying individuals.
- Functional Cookies: Saves your preferences such as language, display settings, and login information for a more convenient return experience.
- Marketing Cookies: Used to display ads and promotions relevant to your interests. These cookies are only activated with your consent.
You can manage your cookie preferences through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality or your experience on our platform.
8Your Rights
As a tradisibet user, you have certain rights regarding your personal data under applicable data protection laws. We respect and facilitate the exercise of these rights:
Right to Access
You have the right to request a copy of all personal information we hold about you at any time.
Right to Rectification
You have the right to correct any inaccurate or incomplete personal information in your account.
Right to Erasure
You may request the deletion of your personal data, subject to any applicable legal record-retention obligations.
Right to Object to Processing
You have the right to object to the processing of your data for direct marketing purposes at any time without providing a reason.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
Right to Restrict Processing
Under certain circumstances, you have the right to request that we temporarily restrict the processing of your personal data.
To exercise any of the above rights, please contact our data protection team via official support email or live chat. We will process your request within 30 calendar days from the date of receipt.
9Children's Data
Tradisibet is a restricted platform for individuals aged 18 and above only. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.
If we become aware that personal information of a minor has been collected without proper age verification, we will take immediate steps to delete that information and close the account in question.
If you believe that someone under the age of 18 has registered or is using our platform, please contact our support team immediately so that appropriate action can be taken without delay.
10Cross-Border Data Transfers
As an online platform operating globally, your personal data may be processed or stored on servers located outside Malaysia. In such cases, tradisibet ensures that all data transfers are carried out with adequate protective measures in place.
We only transfer personal data to countries or regions that provide an equivalent level of data protection, or we ensure that appropriate safeguards are in place, such as binding data processing agreements, standard contractual clauses, or recognised compliance mechanisms.
11Privacy Policy Changes
Tradisibet reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. Any significant changes will be communicated to you via in-platform notifications or email.
The "Updated" date at the top of this document will always reflect the date of the latest revision. We encourage you to review this Privacy Policy periodically. Continued use of the platform after any changes are published will be considered acceptance of the updated terms.
12Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact us. Our Data Protection Officer team is ready to assist you.
- Live Chat: Available 24/7 via the chat icon at the bottom corner of our platform.
- Email: [email protected] (response time within 1–2 business days)
- Support Page: Visit the FAQ us for answers to frequently asked questions.
We are committed to addressing every inquiry seriously and within a reasonable timeframe. Your satisfaction and safety as a Tradisibet user is our top priority.